Shipping Information
Shipping Destination
We currently only ship to Canada & the US at this time.
Shipping Rate
We get it—no one likes paying for shipping, and neither do we! We hope to offer a lower shipping rate one day, but as a new small shop, we’re not quite there yet.
For now, we can offer the following flat rates for orders under $125:
Canada = $15 CAD
US = $20 USD
But spend $150 or more and you’ll get free shipping! Just enter the code FREESHIP at checkout, and enjoy! Thanks for understanding and supporting us as we grow!
IMPORTANT NOTE: All of our products are made and shipped from Canada. Please note that any customs fees, duties, or taxes imposed by your country’s government are the buyer’s responsibility, as these charges are not included in our shipping rate
Shipping Timeline
After placing your order, you’ll get a confirmation email to let you know we’ve received it. Once your order is on its way, we’ll send you another email with your tracking details.
Shipping within Canada typically takes 3-9 business days, and 5-10 business days to the US, but it may take a little longer during busier seasons.
Order Questions
How long do orders take to process?
It takes me around 5-10 business days to get your order ready, plus the shipping time. You'll get an email with tracking details as soon as it’s on its way. I know waiting isn’t easy, but as a one-woman show, I’m handcrafting most of the items with a lot of care and love!
If there are any little delays, I’ll keep you posted on Instagram. If you have any questions about your order or need to make a change, just drop me a message on Instagram @bestowful or send an email to bestowful@gmail.com. I’m here to help!
What is your return & exchange policy?
We totally get that things happen, but once your order is placed, it’s final—no cancellations, refunds, or returns can be accepted. If your package gets lost in transit or arrives looking a little worse for wear, please reach out to the carrier to file a claim.
While we’re not responsible for shipping issues, if there’s a problem with the product itself, please contact us within 48 hours of delivery.
Thanks so much for your understanding and support!
Do you offer local pick up?
You can pick up in Delta,BC, just use code LOCAL at checkout to waive shipping fees.
Are there any discount codes available?
Absolutely, we love sharing the savings!
- Enjoy free shipping on all orders over $125 with the code FREESHIP at checkout.
- When you join our Bestowful community, by signing up for our email list, you’ll snag a special thank you discount! As a member, you’ll also be the first to know about future exclusive discounts and offers.
Please make sure to enter your discount code at checkout, as we can’t apply codes after your order is placed, and we can’t refund orders to add discounts
Sensory Play Questions
What is sensory play?
Sensory play is an immersive, hands-on experience that offers exploration of the world through touch, sight, sound, & more!
Our products provide sensory play by offering a variety of textures, colours, & shapes to engage all the senses. Each item is made to promote learning and creative exploration through sensory play.
What are the benefits of sensory play?
- Enhances fine motor skills: Strengthens little hands through activities like squeezing, scooping, and molding.
- Boosts creativity and imagination: Encourages open-ended play, allowing children to explore and create freely.
- Supports cognitive development: Helps with problem-solving, decision-making, and understanding cause and effect.
- Promotes emotional regulation: Provides a calming effect, helping littles manage emotions and reduce stress.
- Improves language development – Encourages communication as children describe what they feel, see, and hear.
- Strengthens social skills – Fosters cooperation and interaction during shared play experiences.
- Enhances sensory processing – Helps children become more aware and comfortable with different sensory inputs.
Product Questions
Which ages can enjoy your products?
Our products are recommended for ages 3 and up and for those who do not mouth objects, as small parts could pose a choking hazard. Adult supervision (and some playful participation!) is required for a safe and delightful play experience.
There’s no age limit on fun! Our products are loved by kids and adults alike—many grown-ups find them to be a perfect stress-reliever and a fun way to unwind. Play is for everyone!
How long will sensory mixes & playdough last?
With proper care and storage, our sensory mixes can last for years, and playdough can last for 4+ months. We use sea salt as a natural preservative for our playdough and our scented dough has antimicrobial properties to help extend its life.
Discard immediately if mould appears.
How should I care for my playdough?
Always play with clean, dry hands. Store your playdough in a tightly sealed container or bag, away from direct sunlight, and in a cool & dry place. Storing dough in the fridge may also help extend shelf life.
- Remove sensory mixes from dough at the end of play to prolong life of dough
- Salt crystals may form naturally as it is a salt-based dough—just knead them back in!
- If the dough becomes too dry, add a little oil and knead well.
- If it's too sticky, add some flour and knead well.
- Empty jars and clean regularly in between uses. Clean with soap and water and disinfect with vinegar. Ensure the jars are completely dry before adding playdough back into the jars
Incorrect storage could result in your dough becoming hard or growing mould.
How should I care for my preloved toys?
Always play with clean, dry hands!
Toy Care:
- Wipe with gentle disinfectant (i.e. vinegar) after each use—sort materials, remove debris, and wipe non-wooden toys with mild disinfectant
- Regularly check for wear and remove damaged items to keep play safe
- Throw out broken pieces/debris.
How should I care for my sensory mixes?
Always play with clean, dry hands!
Sensory Mix & Toy Care:
- Separate pasta/bean sensory mix/tinkers from playdough at the end of each play session to prolong life of sensory mix/tinkers
- Regularly check for wear and remove damaged items to keep play safe
- Do not use any disinfectant on sensory mixes or get them wet, as this will increase chance of mould and wear. Throw out broken pieces/debris.
Are your products scented?
Sensory Mixes: Currently, our sensory mixes are unscented, so you can focus on all the fun textures and sounds without any added smells.
Playdough: Our playdough is lightly scented with 100% pure essential oil, which not only adds to soothing experience but also is a key part of our natural anti-microbial formula. However, we know scented isn’t everyone’s cup of tea, so we also offer an unscented version. Just keep in mind that without the essential oil, the playdough won’t have the same anti-microbial benefits.
Are your products edible?
NO. Our playdough and sensory mixes are made using non-toxic ingredients but they are play products and should NOT be consumed.
- Our dough is made from 100 % food-grade ingredients so it is taste safe but NOT edible due to the raw flour & high salt content (used as a natural preservative) and can be a choking hazard for little ones.
- Our sensory mixes are made with wheat and/or egg-based materials like dried pasta, rice, and beans, and coloured with non-toxic acrylic paint and should NOT be consumed.
What are the ingredients in your playdough?
Our dough is made with 100% food grade ingredients: wheat flour, salt, cream of tartar, water, organic coconut oil, vegetable glycerin, cornstarch, vinegar, food grade colouring and pure lavender essential oil. Our playdough is 100 % non-toxic and taste safe but SHOULD NOT BE CONSUMED due to the raw flour & high salt content.
Our lavender scented dough is crafted with plant-based hydration and moisture-locking ingredients, plus natural antimicrobials to keep it fresh and germ-free longer.
However, we know scented products isn't for everyone, so we also offer an unscented version. Just keep in mind that without the lavender, the playdough won’t have the same anti-microbial benefits.
What are the ingredients in the sensory mixes?
Our fillers are made with wheat and/or egg-based materials like dried pasta, rice, & beans, and coloured with non-toxic acrylic paint. They are NOT for consumption.
Why do you use preloved toys?
We use preloved toys in our products because we believe in the power of giving used quality items another chance at life. By finding new homes for these toys, we contribute to a circular economy, reduce waste in the landfills, and make each of our sensory play products truly one-of-a-kind—no mass production here!
It brings us so much joy knowing that each toy gets another chance to create new memories, making playtime more special, personal, and sustainable.
What is the quality of your preloved toys?
We take pride in the quality of our preloved toys! Each toy is carefully sourced and thoroughly inspected to ensure it’s in great condition, with only minor cosmetic imperfections like scratches—nothing that affects the FUNction of the toys!
All our high-quality toys (e.g., figures, tinkers, dough cutters) are ready to be reloved by your littles, and bring joy and new memories to play time with their unique charm!
Do I need a special container or table to enjoy your sensory play products?
Nope! You don’t need any fancy IKEA tables or bins to dive into sensory play.
For playdough, any non-porous surface that’s easy to clean will do the trick. For sensory mixes, a shallow bin to pour the mix into works perfectly!
Just for reference, one Pour & Explore boxes is designed to cover a small TROFAST bin completely. But honestly, any space can become your perfect sensory play zone. Get creative and have fun!
What makes your packaging eco friendly?
We care about the planet as much as we care about playtime! That’s why our packaging is designed with sustainability in mind.
- We use glass jars for our playdough because making glass leaves a lower carbon footprint. It is durable, reusable, and infinitely recyclable — a much greener choice than plastic.
- Our play kits are packaged in recyclable cardboard boxes, and our sensory mixes are packed into kraft paper boxes that are biodegradable and earth-friendly.
- Every piece of packaging is thoughtfully chosen to reduce waste and make eco-conscious play easy and fun.
Disclaimers & Liability Waivers
Product disclaimer
Due to the handmade & small batched nature of our playdough and sensory mixes & tinkers, you might notice some slight variations in colour from the photos—each sensory play product is handcrafted with care and is as unique as the little hands that play with them.
Additionally, because our toys are preloved and not mass-produced, each product that includes preloved toys is one-of-a-kind. The specific toys may differ slightly from the photos shown, but they will always align with the theme of the product.
Safety disclaimer & liability waiver
Adult supervision is always required to ensure a safe and enjoyable play experience. By purchasing our products, you’re accepting the inherent risks of sensory play and responsibilities for any injuries or damages that may occur.
- Our playdough and sensory mixes use non-toxic ingredients but are toy products and not intended for consumption. Playdough is taste safe but should not be consumed due to the raw flour & high salt content.
- Safety is our priority! Our sensory play products are designed for ages 3 and up who don’t put things in their mouths, as our products contain small parts that could pose a choking hazard.
Bestowful is not liable for any harm or damage resulting from product use.
Allergy & Ingredient Information
Our products are handmade in a facility that also processes wheat, peanuts, dairy, soy, and eggs. While we take every precaution to maintain a clean environment, cross-contamination is possible.
Sensory mixes:
- may contain wheat or egg
- painted with non-toxic acrylic paint
Playdough:
- contains wheat flour & organic coconut oil
- coloured with food grade dye & scented with 100% pure lavender essential oil (unscented option available)
Buyers assume all risks. If you have any other questions, feel free to contact us before purchasing. Your child’s safety is our top priority!
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